Customer Service Representative, Physician Practice, Brevard

UNC Health Care; Brevard (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Health Care in North Carolina is seeking a Customer Service Representative to perform essential clinic clerical tasks, including patient registration, financial communications, and fee collection. The role requires accurate data entry into the EMR and related systems, plus routine scheduling and information delivery to patients.

The position is onsite, full-time, with standard hours and a focus on maintaining orderly clinic operations and responsive service to patients and colleagues alike.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience preferred.

Responsibilities

• Enter patient demographic and financial information into EMR and related systems, ensuring accuracy and required documents.
• Answer calls and relay instructions for patient visits.
• Provide general clerical support, schedule meetings, patients, appointments, and coordinate with clinical services.
• Collect cash receipts, count cash, and balance the cash drawer daily.
• Maintain clinic cleanliness and perform routine housekeeping tasks.

Skills

Customer service

Clerical tasks

Data entry into EMR

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Other information

• Required
• High school diploma or equivalent
• Preferred
• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 1409 Asheville Highway

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDMEDSRG

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.