Customer Service Rep, Physician Practice - Floating Sites

UNC Health Care; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Pardee UNC Health Care is seeking a Customer Service Representative, Float, to perform clinic clerical tasks across multiple practice sites, including patient registration, communicating financial obligations, and collecting fees. The role may be assigned to different locations within the system as needed.

Key duties include scheduling appointments, providing information to callers, routing mail, filing records, and adapting to various administrative responsibilities in a fast-paced clinical

Qualifications

• High school diploma or equivalent required.
• Driver's license and access to transportation required.
• Preferred: medical clerical experience in hospital/clinic setting.

Responsibilities

• Obtains demographic and financial information and inputs data into EMR and applications.
• Answers and relays calls; provides instructions for patient visits.
• Provides general clerical support including scheduling, calendar management, and coordination with clinical services.
• Collects cash receipts and performs daily cash drawer balancing.
• Maintains order and cleanliness of the clinic and performs housekeeping duties.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative, Float, performs clinic clerical tasks across a range of practice sites, including registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. This position is expected to report to a range of locations as assigned.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Other information

Required

• High school diploma or equivalent
• Driver's license and access to transportation

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Turtle Creek

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: TURTLE CRK/VARIABLE

Exempt From Overtime: Exempt: No

EEO Statement

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.