Customer Service Representative, Physician Practice

UNC Health; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care in Hendersonville, NC is seeking a Customer Service Representative to perform clinic clerical tasks including patient registration, financial communication, and fee collection. The role entails data entry into the EMR, answering calls, scheduling, and general administrative duties at a 40-hour onsite schedule.

Ideal candidates will have a high school diploma or equivalent, with preferred experience in medical clerical work within hospital, clinic, or insurance settings.

Qualifications

• High school diploma or equivalent.
• Medical clerical experience preferred.

Responsibilities

• Obtain and input patient demographics and financial information into EMR and other systems.
• Answer and relay calls; provide scripted instructions for patient visits.
• Provide general clerical support: scheduling, calendars, and coordination with clinical services.
• Collect and count cash receipts; ensure daily balanced deposits.
• Maintain cleanliness and organization of the clinic; perform housekeeping duties.

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Required

Other information:

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Neurology Hendersonville

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.