Customer Service Representative

Mr Electric; Kingsport (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sedera Medical Cost Sharing

Direct Health Care

Retirement matching 3%

Paid Holidays

Paid Time Off after first year

Job summary

Mr. Electric in Kingsport, TN is seeking a Customer Service Representative to be the first point of contact for customers and to schedule jobs based on customer needs. You will follow up on opportunities and ensure customer concerns are addressed, while coordinating with service technicians.

The role requires strong communication, excellent data entry and CRM skills, with training provided and a focus on delivering an exceptional customer experience.

Qualifications

• Minimum 2+ years of administrative experience.
• Strong written and verbal communication skills.
• Strong computer skills, familiarity with CRM systems.

Responsibilities

• Answer customer calls and schedule jobs according to customer needs.
• Follow up with customers to proceed with any unsold work.
• Manage multiple systems within the company to maintain organization.

Skills

Communication

Administrative experience

CRM familiarity

Data entry

Tools

CRM software

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?Do you like interacting with homeowners and helping to create safer homes?If so, you’re in luck! Mr. Electric is looking for customer service representatives to join our team, so apply today!Why You Should Join Our Team as a Customer Service RepresentativeWe Invest in You – We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.We Collaborate with You – As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.Here are Your Responsibilities as a CSR at Mr. ElectricAs a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.Here are the primary responsibilities for this position:You will answer customer calls and schedule jobs according to the customer’s needs.You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.You will help manage multiple systems within the company to ensure there is organization based upon our processes we have set in place.Here’s How We Measure SuccessSolidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.How to Know If You Are a Good FitAs a Mr. Electric customer service representative,You focus on the positive and enjoy being around upbeat people.You keep your promises to the customer and the team.You are detail-oriented, both in your work and when communicating with the customers.You are professional by nature, and it shows up in everything you do.You are comfortable with data entry and using technology.You enjoy meeting new people and building new relationships.You welcome feedback and are always looking to sharpen your skills.Job RequirementsThe following are the minimum requirements for the Customer Service Representative position.2+ years of administrative experience is preferredStrong written and verbal communication skillsStrong computer skills, familiarity with CRM systems preferredHere’s What We Provide For YouSoftware Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.Pay and BenefitsThe starting pay range for our Customer Service Representatives varies per hour, depending on your level of experience.We also offer the following benefits for our Customer Service Representatives:Sedera Medical Cost Sharing www.sedera.com, and Direct Health Care system based in Jonesborough www.dhcplan.comRetirement program with 3% match, as well as pre tax options to select from Aflac.Paid Holidays40 hours of paid time off after first year, will increase after the second yearIf you are ready to take the next step in your career as a Customer Service Representative, and want to join a team where you are valued and can excel, APPLY TODAY!