Customer Service Representative

Champion Home Builders, Inc.; York (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. in York, NE is seeking a Customer Service Representative to support homeowners and contractors. You will handle phone inquiries, process orders, review delivery information, and coordinate with field staff to resolve issues.

The ideal candidate has strong communication, attention to detail, and a solid working knowledge of Microsoft Office. Prior experience in manufactured housing is a plus, with a commitment to excellent service and teamwork.

Qualifications

• Must have strong working knowledge of Microsoft Office.
• Previous experience in manufactured/modular housing is preferred.

Responsibilities

• Interviews customers by phone and records information into the computer.
• Reviews retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guides contractors working for the plant.
• Enters service orders into the service system.
• Assigns correct parts to each item on service order.
• Files completed work orders.

Skills

Attention to detail

Customer service

Communication skills

Work ethic

Champion Operating Principles

Tools

Microsoft Office

Job description

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Customer Service Rep to join our team in the York, NEregion.

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance.

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status: Non-Exempt

Summary

Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a great work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

Got Bills? Us Too!

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.