Customer Service Representative Floater (Outpatient Clinic)

Highland Rivers Behavioral Health; Rome (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Retirement plan

Paid time off

Holidays

Personal day

Student loan forgiveness eligibility

Job summary

Highland Rivers Behavioral Health is seeking a Customer Service Representative to be the friendly face of the organization. The CSR will greet visitors, answer inquiries, and guide individuals through services.

The position is based in Floyd County, GA and may travel to other clinics as needed. Responsibilities include scheduling and rescheduling appointments, entering data into the EHR, managing referrals, and handling payments with accuracy.

Responsibilities

• Greet and direct individuals entering the facility
• Answer, screen and process telephone inquiries with confidentiality
• Schedule, reschedule and cancel appointments
• Enter information into the EHR system accurately
• Refer individuals to the clinical team for triage when applicable
• Maintain up-to-date data on provider schedules and insurance plans
• Handle cash transactions and postings to Cash Sheet
• Check in/out individuals served in a timely manner
• Complete financial processes accurately and promptly

Job description

There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?

JOB SUMMARY

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. This position will be based in Floyd County and will travel to other clinics.

Duties and Responsibilities include:

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner.
• Collects all monies due to HRH and posts to Cash Sheet accurately.
• Checks in/out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members.
• Use initiative and good, sound judgment.
• All other duties as assigned

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness