Customer Service Representative Lead (Outpatient Clinic)

Highland Rivers Health in; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Holidays

Personal Day

Public Student Loan Forgiveness

Job summary

Highland Rivers Behavioral Health seeks a Customer Service Representative Lead for the Outpatient Clinic Finance team. The CSR Lead greets visitors, directs clients, and ensures the front office runs smoothly; you will coordinate with staff and manage data entry in the electronic health record system.

You will handle appointment scheduling, processing of payments, and reporting for the designated site, while upholding confidentiality and procedures.

Responsibilities

• Schedule appointments with strict adherence to current processes to best serve individuals and manage reimbursement.
• Status appointments accurately and promptly.
• Process telephone calls and messages with confidentiality and procedures.
• Coordinate with team and Leads to ensure front office is adequately staffed.
• Enter data and relevant interactions in the electronic health record.
• Collect, manage, and deposit monies due to HRH at time of service.
• Submit reports, reviews, and requests for designated site accurately and timely.
• Collaborate with Lead Clinician to address daily concerns and celebrate accomplishments.

Job description

Customer Service Representative Lead (Outpatient Clinic) (Finance)

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY

The Customer Service Representative Lead (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. The CSR Lead is responsible for the operation of the front office system.

Duties and Responsibilities include:

• Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
• Status appointments accurately and promptly.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
• Be responsible for collecting, managing, and depositing monies due to HRH at time of service.
• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
• Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments at designated site.

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness