Customer Service Representative (Outpatient Clinic)

GOEBEL FIXTURE COMPANY; Marietta (GA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Personal Day

Public Student Loan Forgiveness (PSLF)

Job summary

Highland Rivers Behavioral Health is seeking a Customer Service Representative to greet visitors and direct them to the appropriate services. The CSR will manage inquiries, schedule appointments, log interactions, and assist the clinical team as needed.

The role emphasizes confidentiality, accurate data entry into the EHR, and a friendly, professional demeanor within a behavioral health environment. Bilingual English/Spanish is highly preferred.

Qualifications

• High School diploma or GED required.
• 2 years’ experience in customer service.

Responsibilities

• Greet and direct individuals as they enter the facility.
• Answer, screen and process telephone inquiries with confidentiality and procedures.
• Schedule, reschedule and cancel appointments.
• Return telephone messages promptly.
• Provide information on HRH programs.
• Enter client information into the EHR system accurately.

Skills

Customer service

Telephone screening

Scheduling appointments

Confidentiality

Data entry

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR system

Job description

• Location 1650 County Services Pkwy SW,Marietta, GA, 30008,United States
• Job Category Mental Health, Administrative
• Industry Public and Community Healthcare
• Employee Type Non-Exempt
• Required Degree High school
• Travel 5%

Contact information

Description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY:

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.

Duties and Responsibilities include:

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHRsystem in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scanpaper documents in a timely manner.
• Collects all monies due to HRH and posts to Cash Sheet accurately.
• Checks in/out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members.
• Use initiative and good, sound judgment.
• All other duties as assigned
• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness

Minimum Qualifications:

• High School diploma or GED required.
• 2 years’ experience in customer service.

Preferred Qualifications:

• At least 1 year working in a medical or behavioral health office.
• Bilingual proficiency in English and Spanish is highly preferred.

Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.

Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.

Additional Information

• Days Position Will Work Mon, Tue, Wed, Thur, Fri
• What shift will the Position work? 7:30am - 4:30pm