Customer Service Representative (Outpatient Clinic)

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Holidays

Personal Day

Public Service Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking a Customer Service Representative (CSR) to greet and direct individuals as they enter the facility. You will be the face of HRH, knowledgeable about programs and services offered.

Responsibilities include answering inquiries, scheduling appointments, collecting information for the EHR, assisting the clinical team as needed, handling payments, and maintaining accurate data while upholding confidentiality and professional conduct.

Qualifications

• Must be customer service oriented.
• Excellent verbal and written communication.
• Ability to maintain confidentiality and follow policies.
• Proficient with data entry and basic computer skills.

Responsibilities

• Greet and direct individuals as they enter the facility.
• Answer, screen and process telephone inquiries with confidentiality.
• Schedule, reschedule and cancel appointments.
• Return all telephone messages promptly and provide program information.
• Enter and maintain accurate information in the EHR system.
• Ensure individuals are referred to the clinical team for triage when applicable.
• Maintain current data on provider schedules and insurance plans.
• Process payments and post to the cash sheet accurately.
• Check in/out individuals in a timely manner.
• Uphold professional interpersonal relations within the team.
• Perform other duties as assigned.

Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

Job Summary

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.

Duties and Responsibilities include:

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner.
• Collects all monies due to HRH and posts to Cash Sheet accurately.
• Checks in/out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members.
• Use initiative and good, sound judgment.
• All other duties as assigned

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness