Customer Service Representative Lead (Outpatient Clinic)

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Paid holidays

Personal day

Public Student Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking a Customer Service Representative Lead to serve as the face of the facility and oversee front office operations. The role requires knowledge of all programs and services and ensures the front office runs efficiently.

The CSR Lead coordinates with the team to maintain proper staffing, handles data entry in the electronic health record, and manages payments and documentation timely and accurately.

Qualifications

• Front desk and customer service experience preferred.
• Experience with confidential information and health records is a plus.

Responsibilities

• Greet and direct individuals as they enter the facility.
• Schedule appointments per current processes with service reimbursement focus.
• Accurately status and update appointments.
• Handle phone calls and messages with strict confidentiality and privacy.
• Coordinate with Leads to staff front office during operating hours.
• Enter data and interactions into the electronic health record concisely.
• Collect, manage, and deposit monies due at time of service.
• Prepare and submit reports, reviews, and facility requests.

Skills

Customer service

Front desk operations

Data entry

Job description

There is a place for you at Highland Rivers Behavioral Health!

Are you ready to make a Difference?

JOB SUMMARY

The Customer Service Representative Lead (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. The CSR Lead is responsible for the operation of the front office system.

Duties and Responsibilities include:

• Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
• Status appointments accurately and promptly.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
• Be responsible for collecting, managing, and depositing monies due to HRH at time of service.
• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
• Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments at designated site.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness