Medical Documentation Specialist - Office/hybrid position

GEMCORE; Greenville (SC); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employer paid vacation

Medical, dental, vision benefits

Ongoing training and development

Job summary

A healthcare solutions provider is seeking a highly motivated Diabetes Documentation Specialist to work in a hybrid remote position from Greenville, SC. This full-time role involves obtaining medical documentation, communicating with medical offices, and maintaining customer accounts. Ideal candidates should have strong organizational skills, customer service experience, and proficiency in Microsoft Outlook and Excel. The position offers an employer-paid vacation and benefits including medical, dental, and 401K plans.

Qualifications

• 1-2 years experience in a consumer service organization or healthcare environment.
• Ability to work independently and multitask effectively.
• Word processing ability of at least 30 WPM.

Responsibilities

• Obtain and process medical documentation for customer qualification.
• Develop relationships with medical offices and communicate with customers.
• Perform data entry and manage customer account information.

Skills

Self-starter

Excellent telephone skills

Organizational skills

Microsoft Outlook and Excel proficiency

Cognitive reasoning ability

Education

High School Diploma or GED Equivalent

Job description

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Documentation Specialist to join our high energy team. The Diabetes Documentation's primary role is to obtain documentation directly from physician offices for the purpose of qualifying a customer for prescribed supplies and maintaining compliance with Medicare, Medicaid, and commercial insurances.

Position Details

• This is a hybrid remote position. The office is located in Greenville, SC.
• This is a full-time, non-exempt position.
• Schedule is 8:15am - 5:00pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.

Key Responsibilities

• Documents to include, but not limited to, medical documentation i.e. certificates of medical necessity, pharmacy prescriptions and lab work.
• Develop and maintain positive relationships with medical offices.
• Communicate with customer on issues relating to documentation and missing information.
• Data entry of updated customer account information for claim processing.
• Be knowledgeable of healthcare products, Medicare requirements, and various types of insurance coverage to determine customer eligibility.
• Outbound calls to physician offices to obtain all documentation and required forms.
• Faxing of forms or documents for completion by prescribing doctors.

Key Requirements

• Self-starter with the ability to work independently to achieve desired results.
• Clinical background helpful but not necessary.
• Efficient in Microsoft Outlook and Excel.
• Good organizational skills and multitasking ability
• Excellent telephone skills required.
• Word processing ability at minimum of 30 WPM.
• Good cognitive reasoning ability.
• Detailed and thorough work orientation.
• Minimum 1-2 years experience in a consumer service organization or healthcare environment.
• High School Diploma or GED Equivalent

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.

About GEMCORE

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit www.gemcorehealth.com.

To learn more about this position and to view other openings, visit https://www.gemcorehealth.com/careers/.