Customer Support - Onsite

Intelogix; Copperas Cove (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in Texas is seeking a full-time Customer Service/Collections representative to handle inbound calls, perform outbound collection attempts, and guide customers toward resolving past-due balances while delivering top-notch service.

The role demands strong communication, reliability, and the ability to manage multiple windows/tabs during calls. Paid training is provided, with weekend hours possible.

Qualifications

• Excellent phone and communication skills.
• Ability to document interactions clearly.
• Comfort with making outbound calls and handling inquiries.
• Flexibility to work weekends and holidays.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to inbound calls to persuade past-due payments.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems as needed.

Skills

Customer service

Phone support

Communication skills

Problem solving

Education

High school diploma

Tools

CRM software

Windows OS

Job description

Pay Rate: $15 hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Serve as the primary point of contact for customers via phoneMake outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accountsProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysMonday - Friday: 7 a.m. to 10 p.m.Saturday: 7 a.m. to 7 p.m.Sunday: ClosedWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneTyping Assessment requiredSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.