Customer Service Representative - onsite

InteLogix; Charlotte (NC); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring a friendly CSR Greeter to welcome and assist customers in the storefront lobby. You will perform opening and closing duties, greet customers, and handle in-store tasks with a focus on accuracy and courtesy.

The role emphasizes problem solving and empathetic customer service, requiring excellent communication skills and the ability to navigate multiple computer systems. Training is provided, and full-time employment is offered.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Ability to stay engaged on the phone with minimal distractions.
• Excellent communication, oral and written, with friendly demeanor.

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence; handles account replenishments/closures; handles "payment return" correspondence.
• Maintains above-average attendance.
• Scans documentation for attachment to accounts.
• Maintains good working relationships with supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions within established limits.
• Reviews notices and verifies data using computer systems.
• Records completed daily work statistics.
• Troubleshoots situations for phone customers.
• Assists other departments as needed.
• Performs additional duties as required by management.

Skills

Energetic personality

Excellent communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Pay rate

$18/hr

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintain good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Perform additional duties as required by management.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us