Customer Service Representative - onsite

InteLogix; Town of Florida (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring a full-time CSR greeter to welcome customers at the storefront lobby and assist with opening/closing duties. You will process mail and fax requests, verify data, and maintain positive relationships with customers and colleagues.

The ideal candidate is 18+, with a high school diploma, strong communication, and the ability to manage multiple windows and tabs while delivering excellent customer service over the phone. Training is provided.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Ability to remain engaged on the phone throughout your shift with minimal distractions.
• Tech-savvy with the ability to operate multiple windows/tabs while delivering best-in-class customer experience.
• Excellent communication skills, both oral and written.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes “payment return” correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintains good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Perform additional duties as required by management.

Skills

Communication skills

Phone engagement

Problem solving

Customer-focused

Team collaboration

Education

High School Diploma or equivalent

Tools

CRM systems

Windows / computer systems

Job description

Pay rate: $18/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes “payment return” correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintain good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Perform additional duties as required by management.

Qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us