Customer Service Credit Representative

Intelogix; Northern (KY); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discount

Career Advancement

Job summary

InteLogix is hiring for a full-time remote Customer Service/Collections role across the United States. The paid training, benefits (medical, dental, vision), PTO and employee discounts accompany a non-seasonal schedule.

You will review orders, verify details, negotiate payment arrangements, and educate customers on status and options, while maintaining strong communication and attendance. Ideal candidates have 18+, a high school diploma or equivalent, call center or collections experience, and

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Call Center or Collections experience preferred and basic knowledge of data entry.
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing.
• Deal with difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

Skills

Excellent communication

Phone support

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

CRM software

Windows/Mac basics

Job description

Pay Rate: $11/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Internet Speed of at least 10 MBPS download and 5 MBPS upload Speed Test results required.

Dedicated workspace free from distractions.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.