Customer Service Representative / On-Site

Kelly Services; Phoenix (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Comprehensive training and support

Temp-to-Hire / On-site role

Excellent benefits

Job summary

Kelly Services is hiring an on-site Customer Service Representative in Phoenix, AZ. Pay rate is $16.40/hour with full benefits and potential for permanent conversion. Schedule is Monday–Friday, 8–5, on-site only.

Responsibilities include handling records for injured workers and authorized representatives, processing requests, and maintaining databases. Local candidates with residency listed on their resume preferred.

Qualifications

• High school education.
• Experience using Google Workspace and Google Sheets.
• Call center experience.

Responsibilities

• Assist authorized individuals with reviewing or printing claim files.
• Process records requests by verifying requestors are interested parties and authorized to access records.
• Research claim records using databases, microfiche, and/or microfilm.
• Date-stamp incoming mail and distribute it to the appropriate division or department.
• Prepare invoices with claim details, recipient information, and payment amounts.
• Collect invoice payments and follow up on outstanding payments by sending invoices with payment-request letters.
• Update the Claims Division database.
• Participate in the Arizona Management System (AMS) and daily Huddle board; attend staff meetings.

Skills

Call center experience

Google Workspace

Google Sheets

Education

High school diploma

Tools

Google Workspace

Google Sheets

Job description

Customer Service Representative /On-Site / Phoenix, AZ

Pay Rate: $16.40/Hr + SoAZ Great Benefits

M–F, 8–5 100% Onsite / Temp-to-Hire

Local Candidates Only: Must specify current location on resume

About the Role

Provide records and administrative support to injured workers and authorized representatives, including attorneys, paralegals, insurance carriers, and third-party administrators.

Duties/Responsibilities

• Assist authorized individuals with reviewing or printing claim files.
• Process records requests by verifying requestors are interested parties and authorized to access records.
• Research claim records using databases, microfiche, and/or microfilm.
• Date-stamp incoming mail and distribute it to the appropriate division or department.
• Prepare invoices with claim details, recipient information, and payment amounts.
• Collect invoice payments and follow up on outstanding payments by sending invoices with payment-request letters.
• Update the Claims Division database.
• Participate in the Arizona Management System (AMS) and daily Huddle board; attend staff meetings.

Required Qualifications

• High school education.
• Computer skills, including Google Workspace and Google Sheets .
• Call center experience.

Why Apply?

98% retention rate, collaborative office, comprehensive training and support. Excellent benefits for conversion to permanent employment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. A conviction does not automatically bar individuals from employment. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmat ...

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. A conviction does not automatically bar individuals from employment. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.