Customer Service Representative

Kelly; Douglas (AZ); On-site; USD 22,041; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement savings plan

Paid sick leave

Job summary

A leading staffing agency is hiring a Customer Service Representative to support the State of Arizona in Douglas, AZ. You will serve the public by answering inquiries, resolving complaints, and processing requests. The role requires strong communication skills and a service-oriented attitude. This one-year contract offers a pay rate of $16/hr along with beneficial plans, paid sick leave, and retirement savings. Ideal for those looking to gain experience in a government environment.

Qualifications

• Knowledge of relevant regulations.
• Excellent customer service skills.
• Strong speaking and listening abilities.

Responsibilities

• Answer customer questions about services and programs.
• Handle complaints and service issues.
• Maintain records of customer interactions.
• Process requests like licenses and registrations.
• Refer unresolved issues to the correct department.
• Collect payments as needed.

Skills

Knowledge of policies and procedures

Customer service skills

Problem-solving

Strong English communication

Clerical skills

Active listening

Service-oriented attitude

Job description

Customer Service Representative – State of Arizona

Kelly® is hiring a Customer Service Representative to join the State of Arizona in Douglas, AZ. Help provide important services and support to the public while gaining valuable experience in a government environment.

Why Apply

• Pay: $16/hr


• Schedule: 8:00 AM – 5:00 PM


• Employment: One year contract


• Work with a respected government agency and gain professional experience

What You’ll Do

• Answer customer questions by phone or in person about services, programs, or products


• Handle and resolve complaints, including billing or service issues


• Maintain accurate records of customer interactions and actions taken


• Process requests like licenses, registrations, titles, permits, or program eligibility


• Refer unresolved issues to the correct department


• Collect payments or arrange billing as needed


• Follow rules, policies, and procedures to ensure customer satisfaction

Skills & Knowledge Needed

• Knowledge of policies, procedures, systems, and relevant regulations


• Customer service and problem‑solving skills


• Strong English communication and reading comprehension


• Clerical skills: record‑keeping, word processing, office procedures


• Active listening, speaking, and critical thinking


• Service‑oriented attitude and ability to meet customer needs

Next Steps

Apply today! Our recruiters will review your profile. Even if this role isn’t a fit, you’ll stay in our network for future opportunities.

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees also earn paid sick leave under the applicable state or local plan.

About Kelly

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.