Customer Service Representative Nights and Weekends

ComForCare Home Care (Raleigh, NC); Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team during nights and weekends. This role is vital in ensuring a positive experience for members and guests by providing exceptional customer service. You will be responsible for greeting potential members, managing front desk tasks, and addressing member inquiries. Join a supportive environment that values your contributions and offers opportunities for growth, while making a meaningful impact in the community.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for employee and one family member or friend

Health, Dental, and Vision Insurance

Pet Insurance

Advancement Opportunities

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phone calls, assist with member check-ins.
• Facilitate member services issues and questions.

Skills

Customer Service Skills

Basic Computer Proficiency

Problem-Solving

Job description

Customer Service Representative Nights and Weekends

Join to apply for the Customer Service Representative Nights and Weekends role at ComForCare Home Care (Raleigh, NC)

Job Details

Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phone calls, take info calls and tours, assist with member check-ins, sign-ups, cancellations, and update member accounts.
• Facilitate member services issues and questions, forwarding to the appropriate manager as needed.
• Help maintain the neatness and cleanliness of the club.

Behavioral Requirements

• Provide exceptional customer service, exceeding customer needs and wants.
• Actively listen, empathize, and work collaboratively to resolve issues.
• Recognize and define problems, analyze information, and seek solutions.
• Demonstrate tact and professionalism in all interactions.
• Communicate effectively with supervisors and team members.

Minimum Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for employee and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Accident, and Voluntary Life Insurance
• Pet Insurance, HSA, and Advancement Opportunities

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment matters for franchisees.