Bilingual Customer Service Representative

Stericycle Inc; Fort Worth (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Spanish Bilingual Customer Experience Agents for a fully remote role. This position is crucial for maintaining customer satisfaction through various communication methods, including telephone and chat. You will engage with customers, handle routine inquiries, and ensure adherence to company policies while working from the comfort of your home. Ideal candidates will possess excellent customer service skills, empathy, and the ability to remain calm under pressure. Join a company that values innovation and sustainability while offering a comprehensive benefits package, including medical, dental, and 401(k) plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off

Employee Assistance Programs

Stock Purchase Plans

Qualifications

• High School diploma or GED required.
• Proficiency in Windows and Microsoft Office is essential.
• Relevant customer service experience preferred.

Responsibilities

• Handle routine customer care interactions via multiple communication methods.
• Maintain key performance indicators and comply with company policies.
• Manage client interactions and ensure customer confidentiality.

Skills

Customer Service Skills

Computer Literacy

Verbal Communication

Problem-Solving

Listening Skills

Empathy

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Infinity System

Job description

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. Our goal is to create a more sustainable, shared future through our innovative solutions that make a difference in people's lives, communities, and our planet by safeguarding their health and well-being. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Work from Home - Spanish Bilingual Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit. This role involves being the primary interface with customers daily through various communication methods and handling routine customer interactions.

This is a fully remote, work-from-home Customer Service opportunity!

Key Job Activities:

1. Work from Home Customer Service Opportunity.
2. Handle routine customer care interactions and telephone answering service calls, demonstrating good telephone etiquette, listening skills, and empathy. Communication methods include telephone, e-mail, chat, video, or other channels.
3. Participate actively in Customer Experience Agent training as a new hire and ongoing for new clients.
4. Respond to basic customer care/answering service/donor calls based on training guidelines, using scripts or templates. Communication methods include telephone, e-mail, chat, video, or other channels.
5. Manage multiple client interactions, be cross-trained on different clients, or be assigned to a dedicated client.
6. Handle tasks such as data collection, order processing, appointment setting, information relay, and electronically connecting clients and callers.
7. Maintain key performance indicators and acceptable performance levels to support the customer base, adhering to company policies and code of conduct.
8. Comply with the Work from Home Policy and maintain customer confidentiality, especially regarding HIPAA laws.
9. Perform other duties and responsibilities as assigned.

Experience:

1. High School diploma or GED required.
2. Relevant Customer Service Experience preferred.
3. Computer literacy required, with good telephone etiquette skills such as listening and empathy.
4. Minimum age of 18 years.
5. Proficiency in Windows and Microsoft Office, with the ability to learn the Infinity system and related call center systems.
6. Ability to work a flexible schedule, including nights, weekends, and holidays.
7. Excellent customer service skills, a strong desire to help, and the ability to remain calm under stress.
8. Effective verbal and written communication skills.
9. Strong problem-solving skills, with the ability to interpret inquiries critically.
10. Self-motivation and productivity in an unsupervised environment.
11. Organizational skills with attention to detail and follow-up.
12. Ability to establish good working relationships internally and externally.

Benefits:

Stericycle offers a comprehensive benefits package including medical, dental, vision, prescription coverage, flexible spending accounts, life and accidental death insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and stock purchase plans. Eligibility depends on work schedule and employment conditions.

Disclaimer:

This job description provides a summary and is not exhaustive. It does not constitute a contract. Stericycle may modify this content at any time and will consider requests for workplace accommodations in accordance with policies and laws.