Customer Service Representative- Manufacturing

Vomela Commercial Group; High Point (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Job summary

Vomela Commercial Group seeks a detail-oriented CSR to manage daily workflow, coordinate with sales, estimating and production, and resolve customer inquiries. You will verify quotes, input jobs, communicate price changes, and ensure documentation and proofs are accurate for production.

The role requires strong communication, problem-solving, and multitasking abilities, plus fluency in written and spoken English.

Qualifications

• High School diploma or equivalent experience.
• Two years of college preferred.
• One year of experience in the printing of graphics industry.
• One year of experience in customer relations.
• Excellent interpersonal and communication skills.
• Problem solving ability.
• Ability juggle numerous tasks and withstand pressure.
• Ability to fluently communicate, both in writing and verbally in English.
• Basic computer skills.
• Ability to establish and maintain positive relationships with customers and coworkers.

Responsibilities

• Interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as other CSR’s and outside vendors.
• Resolve customer questions and problems as they arise.
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales.

Skills

Excellent interpersonal and comms

Problem solving

multitasking under pressure

English writing and speaking fluency

Basic computer skills

Education

High School diploma or equivalent experience

Two years of college preferred

One year of experience in the printing graphics industry

One year of experience in customer relations

Job description

• CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
• Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
• Resolve customer questions and problems as they arise
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Description

• CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
• Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
• Resolve customer questions and problems as they arise
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Requirements

• High School diploma or equivalent experience
• Two years of college preferred
• One year of experience in the printing of graphics industry
• One year of experience in customer relations
• Excellent interpersonal and communication skills
• Problem solving ability
• Ability juggle numerous tasks and withstand pressure
• Ability to fluently communicate, both in writing and verbally in English
• Basic computer skills

Ability to establish and maintain positive relationships with customers and coworkers

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability