Customer Service Representative- Manufacturing

The Vomela Companies; High Point (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Job summary

The Vomela Companies in High Point, NC is seeking a skilled Customer Service Representative to coordinate with customers, sales, estimating, production and delivery teams. You will review daily job reports, proofs, quotes, and changes, ensuring accuracy and timely communication with clients and internal teams.

Ideal candidates have strong English written and spoken communication, a customer-focused mindset, and the ability to juggle multiple tasks under pressure while maintaining positive

Qualifications

• High school diploma or equivalent required.
• Two years of college preferred.
• One year of experience in graphics printing is desirable.
• One year of customer relations experience preferred.

Responsibilities

• Coordinate daily workflow with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments.
• Review daily job reports, proofs, quotes, and changes; ensure quotes match production requirements.
• Resolve customer questions and problems as they arise.
• Maintain positive relationships with customers and coworkers while handling multiple tasks.

Skills

Interpersonal skills

Problem solving

Multitasking under pressure

Written and verbal English fluency

Basic computer skills

Relationship building

Education

High school diploma

Two years college preferred

Experience in graphics printing

Experience in customer relations

Job description

• CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
• Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
• Resolve customer questions and problems as they arise
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

• High School diploma or equivalent experience
• Two years of college preferred
• One year of experience in the printing of graphics industry
• One year of experience in customer relations

• Excellent interpersonal and communication skills
• Problem solving ability
• Ability juggle numerous tasks and withstand pressure
• Ability to fluently communicate, both in writing and verbally in English
• Basic computer skills
• Ability to establish and maintain positive relationships with customers and coworkers

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability