Customer Service Representative- Manufacturing

Vomela Company; High Point (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary)

Paid Time Off

Disability Insurance

Job summary

Vomela Company in High Point, NC is seeking a detail-oriented Customer Service Representative to coordinate daily workflow across sales, estimating, production and delivery teams. You will ensure quotes align with jobs, process proofs, and maintain accurate job documentation.

You will resolve customer questions, communicate changes in writing, and support the sales team by tracking orders and coordinating with vendors. Strong English communication and multitasking are essential.

Qualifications

• High School diploma or equivalent; two years of college preferred.
• One year of experience in the printing of graphics industry.
• One year of experience in customer relations.

Responsibilities

• Manage daily workflow: review job reports, delivery reports, and proofs; ensure quotes match production requirements.
• Resolve customer questions and problems as they arise.
• Analyze account activity and coordinate with Sales on quarterly changes and pricing when needed.
• Enter jobs into the system and ensure proper documentation and re-quotes where necessary.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Fluent English

Basic computer skills

Customer relations

Education

High school diploma or equivalent

Some college (two years preferred)

Experience in graphics printing

Job description

• CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
• Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
• Resolve customer questions and problems as they arise
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

• High School diploma or equivalent experience
• Two years of college preferred
• One year of experience in the printing of graphics industry
• One year of experience in customer relations

• Excellent interpersonal and communication skills
• Problem solving ability
• Ability juggle numerous tasks and withstand pressure
• Ability to fluently communicate, both in writing and verbally in English
• Basic computer skills
• Ability to establish and maintain positive relationships with customers and coworkers

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability