Customer Service Representative/Logistics Coordinator

Pratt Industries, Inc.; Swedesboro (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Gainsharing bonus

401(k) with partial match after 3 mo.

PAID vacation days

Healthcare access within 1 month

Job summary

Pratt Industries, Inc. in Swedesboro, NJ, seeks a Customer Service & Operations Specialist to bridge customers, sales, and manufacturing. You will own the entire order lifecycle and drive efficiency, accuracy, and a superior customer experience in agriculture and manufacturing.

This role goes beyond order entry; you will lead value-added projects, coordinate with accounting, and help optimize logistics, inventory, and reporting across the organization.

Qualifications

• High school diploma or GED required.
• 5+ years in a distribution or manufacturing environment.
• Proficiency in MS Office and data systems.
• Ability to write business reports and present to groups.

Responsibilities

• Serve as primary contact for customer inquiries, orders, and complaints.
• Process orders accurately, including complex purchase orders.
• Maintain daily reports and send confirmations (Order Acknowledgements, ASN, COAs).
• Coordinate with accounting for credit approvals and assist sales with account needs.
• Maintain organized customer files.
• Actively manage inventory levels and oversee the drop trailer program.
• Coordinate with warehouse to prevent problems and improve cross-department relations.

Skills

5+ yrs distribution/manufacturing

MS Office/Word-Excel

Business reporting

Data management systems

Communication skills

Analytical thinking

Problem solving

Education

High school diploma or GED

Tools

MS Office

Job description

Customer Service & Logistics Coordinator (Agriculture)

Location: Swedesboro, NJ

Reports to: Operations Manager

Are You Ready to Be the Essential Link?

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.

Why Join the Pratt Team? (Pratt Perks)

We value our employees and prove it with industry-leading benefits that start fast:

• Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future: Start with our 401(k) with a partial match after 3 months.
• Time to Recharge: Start earning PAID vacation days after 6 months.

Role Summary: Beyond the Call Center

As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

Key Responsibilities: The Core of the Role

Customer & Sales Support

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.

Operational & Logistics Management

• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

Candidate Profile: What You Bring

Essential Qualifications

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.

Highly Preferred (The Extras That Make You Stand Out)

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.