Customer Service Representative

Pratt Industries, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quick access to healthcare

Gainsharing bonus

401(k) with company match

Paid vacation

Job summary

Pratt Industries is seeking a Customer Service & Operations Specialist to bridge customers, sales, and manufacturing in the agriculture and packaging sector. You will manage the full order lifecycle, drive customer satisfaction, and lead efficiency improvements.

This role emphasizes cross-functional collaboration and strategic cost-saving initiatives. Ideal candidates bring 5+ years in distribution/manufacturing, strong MS Office skills, and a proactive mindset.

Qualifications

• High school diploma or GED required (essential).
• Five years of proven experience in a distribution or manufacturing environment.
• Proficient in MS Office (Word/Excel) and modern data management systems.
• Strong written and verbal communication; able to interpret complex operating manuals or reports.

Responsibilities

• Serve as primary point of contact for customer inquiries, orders, and complaint resolution.
• Process and place customer orders accurately and timely, including complex PO handling.
• Maintain daily reports and forward confirmations (Order Acknowledgements, ASN, COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales with account needs.
• Maintain organized customer files and support inventory and logistics coordination.

Skills

Communication

Mathematical skills

Problem solving

Education

High school diploma or GED

Tools

MS Office (Word/Excel)

Data management systems

Job description

Customer Service & Operations Specialist (Agriculture)

Location: Swedesboro, NJ

Reports to: Operations Manager

Are You Ready to Be the Essential Link?

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.

Why Join the Pratt Team? (Pratt Perks)

We value our employees and prove it with industry-leading benefits that start fast:

• Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future: Start with our 401(k) with a partial match after 3 months.
• Time to Recharge: Start earning PAID vacation days after 6 months.

Role Summary: Beyond the Call Center

As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

Key Responsibilities: The Core of the Role

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.

Operational & Logistics Management

• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

Candidate Profile: What You Bring

Essential Qualifications

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem‑Solving: Strong reasoning ability to solve problems where limited standardization exists.

Highly Preferred (The Extras That Make You Stand Out)

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.

Additional Information

Pratt Industries is America’s 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest.”

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, HSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

EEOC Statement

Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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