Customer Service Representative

prattexternalcareersite; Swedesboro (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Gainsharing bonus

401(k) with company match

Paid vacation days

Job summary

Pratt Industries in Swedesboro, NJ seeks a Customer Service & Operations Specialist to bridge customers, sales, and manufacturing operations. You will drive efficiency, improve the customer experience, and lead cost-saving initiatives across agriculture and manufacturing sectors.

You will own the entire order lifecycle, participate in value-added projects, and support a fast-paced environment focused on continuous improvement.

Qualifications

• Education: High school diploma or GED.
• Experience: Five years of distribution or manufacturing experience.
• Technical: Proficiency in MS Office (Word/Excel) and data management systems.
• Communication: Ability to write business reports, present to groups.
• Mathematical Skills: Compute rates, ratios, percentages, and costs.
• Problem-Solving: Strong reasoning with limited standardization.

Responsibilities

• Serve as the primary point of contact for customer inquiries, order processing, and resolution of complaints.
• Accurately process and place customer orders, including complex purchase orders.
• Maintain and update daily reports and forward confirmations to customers (Order Acknowledgements, ASN, COAs).
• Coordinate with accounting for credit form approvals and assist sales with account needs.
• Maintain accurate and organized customer files.
• Actively manage inventory levels and oversee the drop trailer program.
• Coordinate with warehouse supervision to prevent problems and strengthen cross-department relationships.

Education

High school diploma or GED

Tools

MS Office (Word/Excel)

Job description

Customer Service & Operations Specialist (Agriculture)

Location: Swedesboro, NJ

Reports to: Operations Manager

Are You Ready to Be the Essential Link?

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.

Why Join the Pratt Team? (Pratt Perks)

We value our employees and prove it with industry-leading benefits that start fast:

• Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future: Start with our 401(k) with a partial match after 3 months.
• Time to Recharge: Start earning PAID vacation days after 6 months.

Role Summary: Beyond the Call Center

As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

Key Responsibilities: The Core of the Role

Customer & Sales Support

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.

Operational & Logistics Management

• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

Candidate Profile: What You Bring

Essential Qualifications

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.

Highly Preferred (The Extras That Make You Stand Out)

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.

Pratt Industries is America’s 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest.”

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, HSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.