Customer Service Representative Lead San Diego, CA

Guild Garage Group; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Vision & Dental

PTO & Holidays

401(k) with match

Employee discounts

Job summary

Garage Door Medics in San Diego, CA is hiring a Customer Service Representative to deliver outstanding support across phone, email, and chat. You will listen with empathy, resolve issues efficiently, and maintain accurate records while coordinating with technicians and office staff to ensure smooth service delivery.

The role requires 2+ years in customer service, strong communication, and organization. Familiarity with ServiceTitan is a plus; training is provided.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening skills and problem-solving abilities.
• Superior organization and multitasking in a fast-paced environment.
• Team player with a helpful, customer-first mindset.

Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Resolve issues empathetically and efficiently.
• Handle high volume inquiries with accuracy and professionalism.
• Support CSR onboarding and training; reinforce processes and standards.
• Coordinate with technicians and office staff to ensure smooth service delivery.

Skills

Clear communication

Active listening

Organized multitasking

Calm under pressure

ServiceTitan familiarity

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Step Into a Career That Opens Doors with Garage Door Medics!

Monday - Friday with occasional weekends

Why Join Us?

A People-First Company Built on Trust For over 30 years, Garage Door Medics has been grounded in a powerful founding principle: we’re not just a garage door company—we’re a people company. Every interaction is rooted in honesty, empathy, and transparency, and our motto is simple: “We ONLY recommend what you need.”

Community, Culture & Commitment We’re deeply connected to San Diego—giving back through partnerships with Habitat for Humanity, the Red Cross, and local cleanup projects. We’re also committed to sustainability, recycling materials whenever possible to support our local environment.

Leading the Way in Our Industry Consistently rated among the highest in the country with over 5,000 five-star reviews, we’ve become a trusted local brand grounded in exceptional service and long-term customer relationships.

Part of Something Bigger—Still Local at Heart In June 2025, we proudly partnered with Guild Garage Group—an alliance supporting family-owned garage door service brands. This move allows us to grow and retain our identity, culture, and service excellence while gaining access to expanded resources and opportunities.

What You’ll Do:

• Deliver outstanding customer support via phone, email, and chat.
• Listen with empathy and professionalism to resolve issues efficiently.
• Manage a high volume of inquiries with confidence and accuracy.
• Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and helping maintain consistent service standards.
• Assist with onboarding and training new Customer Service Representatives while reinforcing company processes and expectations.
• Coordinate with techs and office teams to ensure smooth service delivery.
• Keep precise records of interactions, and proactively suggest additional services when appropriate.
• Become a trusted resource by deeply learning our services and offerings.

Who You Are:

• You bring 2+ year as a Customer Service Representative—experience in home services, repairs, or tech is a plus.
• Exceptional communication and active listening skills come naturally.
• Highly organized, with strong multitasking and time-management abilities.
• Friendly, adaptable, and calm under pressure.
• You embrace our tools and values—familiarity with ServiceTitan is a plus (training provided!).
• A team player, driven by growth, collaboration, and goal achievement.
• High school diploma or equivalent required.

What You’ll Enjoy:

• Competitive compensation: $22 - 25 per hour
• Supportive, values-driven environment that truly appreciates your contributions.
• Mentorship, training, and a clear path for advancement—promotion from within is our norm.
• Health, Vision & Dental benefits; PTO, Holidays, and 401(k) with match.
• Employee perks and discounts on our services.
• The chance to join a trusted, community-centric company that still feels like family—and now part of a growing national network.

Location: San Diego, CA (and surrounding areas)

Type: Full-Time, Hourly

Pay Range: $22 - $25 USD

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Medics may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.