Customer Service Representative Lead

Guild-Garage-Group; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Vision & Dental benefits

PTO & Holidays

401(k) with match

Employee discounts on services

Mentorship and training

Promotion from within

Job summary

Garage Door Medics, part of Guild Garage Group, seeks a Customer Service Representative in San Diego to deliver top-tier support via phone, email, and chat. You’ll help with onboarding and liaison with techs and offices, contributing to excellent service delivery.

The role requires 2+ years in customer service, strong communication, and organizational skills. Monday–Friday with occasional weekends; training provided for ServiceTitan usage and internal processes.

Qualifications

• 2+ years as a Customer Service Representative—home services/tech experience a plus.
• Excellent communication and active listening skills.
• Highly organized with strong multitasking and time-management abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a plus (training provided!).
• A team player, growth-minded and collaborative.
• High school diploma or equivalent required.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Listen with empathy and professionalism to resolve issues.
• Manage a high volume of inquiries with accuracy.
• Serve as a resource for the CSR team by sharing best practices.
• Assist with onboarding and training of new Customer Service Representatives.
• Coordinate with technicians and office teams to ensure smooth service delivery.
• Keep precise records of interactions and suggest additional services when appropriate.
• Learn our services and offerings to become a trusted resource.

Skills

2+ years in Customer Service

Excellent communication

Active listening

Highly organized

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Step Into a Career That Opens Doors with Garage Door Medics!

Monday - Friday with occasional weekends

Why Join Us?

A People-First Company Built on Trust
For over 30 years, Garage Door Medics has been grounded in a powerful founding principle: we’re not just a garage door company—we’re a people company. Every interaction is rooted in honesty, empathy, and transparency, and our motto is simple: “We ONLY recommend what you need.”

Community, Culture & Commitment
We’re deeply connected to San Diego—giving back through partnerships with Habitat for Humanity, the Red Cross, and local cleanup projects. We’re also committed to sustainability, recycling materials whenever possible to support our local environment.

Leading the Way in Our Industry
Consistently rated among the highest in the country with over 5,000 five-star reviews, we’ve become a trusted local brand grounded in exceptional service and long-term customer relationships.

Part of Something Bigger—Still Local at Heart
In June 2025, we proudly partnered with Guild Garage Group—an alliance supporting family-owned garage door service brands. This move allows us to grow and retain our identity, culture, and service excellence while gaining access to expanded resources and opportunities.

What You’ll Do:

Deliver outstanding customer support via phone, email, and chat.

Listen with empathy and professionalism to resolve issues efficiently.

Manage a high volume of inquiries with confidence and accuracy.

Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and helping maintain consistent service standards.

Assist with onboarding and training new Customer Service Representatives while reinforcing company processes and expectations.

Coordinate with techs and office teams to ensure smooth service delivery.

Keep precise records of interactions, and proactively suggest additional services when appropriate.

Become a trusted resource by deeply learning our services and offerings.

Who You Are:

You bring 2+ year as a Customer Service Representative—experience in home services, repairs, or tech is a plus.

Exceptional communication and active listening skills come naturally.

Highly organized, with strong multitasking and time-management abilities.

Friendly, adaptable, and calm under pressure.

You embrace our tools and values—familiarity with ServiceTitan is a plus (training provided!).

A team player, driven by growth, collaboration, and goal achievement.

High school diploma or equivalent required.

What You’ll Enjoy:

Competitive compensation: $22 - 25 per hour

Supportive, values-driven environment that truly appreciates your contributions.

Mentorship, training, and a clear path for advancement—promotion from within is our norm.

Health, Vision & Dental benefits; PTO, Holidays, and 401(k) with match.

Employee perks and discounts on our services.

The chance to join a trusted, community-centric company that still feels like family—and now part of a growing national network.

Location and Type

Location: San Diego, CA (and surrounding areas)

Type: Full-Time, Hourly

Pay Range

$22 - $25 USD

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Medics may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.