Customer Service Representative

Guild Garage Group; Raleigh (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off and Paid Holidays

401(k) with company match

Employee Discounts and Referral Program

Job summary

Guild Garage Group is seeking a Customer Service Representative in Raleigh, NC, offering an hourly wage of $18–$20 for full-time shifts from Monday to Friday. The ideal candidate will thrive in a supportive environment, assisting customers through phone, email, and chat.

Responsibilities include delivering exceptional service, handling customer inquiries, and documenting interactions. Candidates should have over a year of experience, with home services experience being a plus. Great opportunities for career growth and employee benefits are provided.

Qualifications

• 1+ year of customer service experience, preferably in home services.
• Organized, with excellent time management and multitasking abilities.
• Familiar with handling high volume incoming calls.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Provide professional and empathetic customer service.
• Document customer interactions and maintain records.

Skills

Customer service experience

Strong communication skills

Active listening skills

Time management

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Garage Door Specialist – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Raleigh, NC

Hourly Pay: $18–$20 | Full-Time Position

Shift: Monday - Friday 8am-5pm

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Garage Door Specialist, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

What You’ll Be Doing:

• Serve as the first point of contact for customers, delivering exceptional service and support across phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude.
• Handle a high volume of incoming calls efficiently and effectively.
• Communicate clearly across multiple channels to resolve issues and provide timely updates.
• Research and recommend solutions that best fit customer needs.
• Accurately document customer interactions and maintain up-to-date records.
• Coordinate with technicians and internal teams for seamless service delivery.
• Develop a deep understanding of our services and become a trusted resource.

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus).
• Strong communication and active listening skills.
• Organized, with excellent time management and multitasking abilities.
• Friendly, calm under pressure, and a team player.
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person.
• Willing to work a Saturday rotation.
• High school diploma or equivalent.

Why You’ll Love It Here:

• Supportive, team-oriented culture where your contributions matter.
• Clear pathways for advancement—we promote from within.
• Recognition and rewards for hard work and results.
• Paid training and ongoing mentorship.
• A growing company with a reputation for excellence and integrity.

What We Offer:

• Hourly Pay: $18–$20, based on experience.
• Health, Vision, and Dental Insurance.
• Paid Time Off and Paid Holidays.
• 401(k) with company match.
• Employee Discounts and Referral Program.
• Career growth opportunities within a respected and expanding company.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Commissioned compensation ranges may apply; these amounts are not guaranteed and should not be construed as a salary offer.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, GDS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.