Customer Service Lead - Home Services Support & Growth

Doist; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Vision & Dental benefits

PTO, Holidays, and 401(k) with match

Mentorship and training

Employee perks and discounts

Promotion from within is our norm

Community-centric culture

Job summary

Garage Door Medics in San Diego, CA is hiring a Customer Service Representative. This full-time position pays $22-$25 per hour and involves handling phone, email and chat inquiries with empathy and professionalism.

You’ll coordinate with technicians and office staff to ensure smooth service delivery and learn our services to become a trusted resource. We value a friendly, adaptable, and calm team player with 2+ years of CSR experience and a high school diploma.

Qualifications

• 2+ years as a Customer Service Representative; home services, repairs, or tech experience is a plus.
• Exceptional communication and active listening come naturally.
• Highly organized with strong multitasking and time-management abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a plus (training provided!).
• Team player driven by growth, collaboration, and goal achievement.
• High school diploma or equivalent required.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat.
• Listen with empathy and professionalism to resolve issues efficiently.
• Manage a high volume of inquiries with confidence and accuracy.
• Serve as a trusted resource for the CSR team by sharing best practices.
• Assist with onboarding and training new Customer Service Representatives.
• Coordinate with techs and office teams to ensure smooth service delivery.
• Keep precise records of interactions and suggest additional services when appropriate.
• Deeply learn our services and offerings to become a trusted resource.

Skills

Customer service

Active listening

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Garage Door Medics in San Diego, CA is hiring a Customer Service Representative. This full-time position pays $22-$25 per hour and involves handling phone, email and chat inquiries with empathy and professionalism.

You’ll coordinate with technicians and office staff to ensure smooth service delivery and learn our services to become a trusted resource. We value a friendly, adaptable, and calm team player with 2+ years of CSR experience and a high school diploma.