Customer Service Representative - Laboratory Billing

Sentara Health; Norfolk (VA); Presencial; USD 43.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)/403(b) with Employer Match

Paid Time Off

Paid Parental Leave

Military Leave

Educational Assistance / Student Loan

Voluntary Benefits

Annual Bonus Opportunity

Descripción de la vacante

Sentara Health is hiring a full-time Customer Service Representative in the Consolidated Lab's Billing and Client Services department in Norfolk, VA. First shift (Days) duties include handling inbound calls to resolve issues related to member eligibility, prescription benefits, and claim payments, as well as billing updates and patient scheduling.

Requirements include a High School education; Medical Terminology, Customer Service, and Data Entry experience are preferred; Epic Beaker experience

Formación

• High School education (required)
• Medical Terminology (preferred)
• Customer Service
• Data Entry
• Epic Beaker (preferred)

Responsabilidades

• Handle telephone inquiries from members or patients to resolve issues
• Address eligibility, plan prescription benefits, and claim payment issues
• Update billing information and establish payment plans
• Schedule patient appointments as needed

Descripción del empleo

Overview

Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab.

City/State

Norfolk, VA

Work Shift

First (Days)

Responsibilities

A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High School education (required)

Experience

• Medical Terminology (preferred)
• Customer Service
• Data Entry
• Epic Beaker (preferred)

Compensation

Sentara offers market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.