Customer Service Representative I

sentara; Harrisonburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reo

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Disability plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance

Job summary

Sentara Harrisonburg, VA is seeking a customer service‑oriented associate for first shift (days). The role requires a high school diploma or equivalent and at least two years of customer service experience, with data entry, scheduling and call‑center duties preferred.

The position offers a base pay range of $20.65 to $30.78 per hour for full‑time employment, with additional compensation possibilities such as shift differentials, overtime, and potential bonuses.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Data entry experience preferred.
• Prior scheduling experience preferred.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Skills

Customer service

Data entry

Scheduling

Call center

High-volume environments

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/State

Harrisonburg, VA

Work Shift

First (Days)

Education

High school diploma or equivalent Required

Experience

Two years of customer service experience required

Previous data entry experience preferred

Prior scheduling experience preferred

Familiar with Epic beaker preferred

Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.