Patient Billing & Lab Support Specialist

Sentara Health; United States; Remote; USD 43,000 - 64,000; Full time

Job summary

Sentara Health in Norfolk, VA is seeking a full-time Customer Service Representative to work day shifts in the consolidated lab's billing and client services department. You will address telephone inquiries, resolve billing and eligibility questions, and assist with patient scheduling.

Role requires high school education; experience in medical terminology and data entry is preferred, with Epic Beaker experience a plus. Competitive benefits are offered, including paid time off and health coverage.

Qualifications

• High School education required.
• Experience in Medical Terminology, Customer Service and Data Entry; Epic Beaker preferred.

Responsibilities

• Handle telephone inquiries from members or patients to resolve issues.
• Assist with member eligibility, plan prescription benefits, and claim payment issues.
• Update billing information, establish payment plans, and schedule patients as needed.

Skills

Customer Service

Data Entry

Medical Terminology

Epic Beaker

Education

High School education

Tools

Epic Beaker

Job description

Sentara Health in Norfolk, VA is seeking a full-time Customer Service Representative to work day shifts in the consolidated lab's billing and client services department. You will address telephone inquiries, resolve billing and eligibility questions, and assist with patient scheduling.

Role requires high school education; experience in medical terminology and data entry is preferred, with Epic Beaker experience a plus. Competitive benefits are offered, including paid time off and health coverage.