Temporary Customer Service Rep Laboratory Billing

Sentara Health; Norfolk (VA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Pet Insurance

Job summary

Sentara Health is hiring a Temporary Customer Service Representative for the Laboratory Billing Services Department. This is a full-time, temporary position with an estimated duration of 3-4 months. The role involves managing customer inquiries related to billing and patient services while ensuring high customer satisfaction. Ideal candidates will have a High School Diploma and relevant experience in customer service, particularly in a medical or call center setting.

Qualifications

• Requires High School Diploma or equivalent.
• Two years of Customer Service experience preferred.
• High Volume call center experience preferred.

Responsibilities

• Handle incoming calls regarding member eligibility and claims.
• Update billing information and establish payment plans.
• Provide quality service and customer satisfaction.

Skills

Customer Service

Communication

Data Entry

Education

High School Diploma or equivalent

Job description

Temporary Customer Service Rep Laboratory Billing

Join to apply for the Temporary Customer Service Rep Laboratory Billing role at Sentara Health

Temporary Customer Service Rep Laboratory Billing

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Join to apply for the Temporary Customer Service Rep Laboratory Billing role at Sentara Health

Overview:

• Estimated 3-4 month temporary assignment.
  
  
  

City/State

Norfolk, VA

Work Shift

Multiple shifts available

Overview:

Sentara is hiring a Temporary Customer Service Representative for the Laboratory Billing Services Department.

• Estimated 3-4 month temporary assignment.
  
  
  

This is a Temporary full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.

This position does not offer Benefits and applicants must reside in Virginia only.

The rate of pay is set at a flat rate of $20/hr.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education:

• High School Diploma or equivalent (Required)
  
  
  

Experience:

• Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory preferred *Experience registering patients preferred
• High Volume call center experience preferred
• Epic EMR experience preferred
• Data entry skills
  
  
  

Keywords: Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim, peds, pediatric, children, Hampton Roads, Virginia Beach, Norfolk, Chesapeake, Suffolk, Elizabeth City, Hampton, Portsmouth

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
  
  
  

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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