Customer Service Representative

ManpowerGroup; East Hartford (CT); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Work-life balance (weekends off)

401(k)

Medical & dental plans

Job summary

ManpowerGroup is seeking a Customer Service Representative in East Hartford, CT to support program applicants and recipients. The role emphasizes strong communication, empathy, and accuracy in documenting interactions, with scripts guiding procedures and a focus on delivering clear information.

The position offers full-time hours, paid training, and a chance to contribute to community well-being in a supportive work environment.

Qualifications

• High School Diploma or equivalent; six months minimum experience in a call center environment
• Ability to pass a 30 wpm typing test
• Successfully pass a criminal background check and drug test
• Excellent verbal and written communication skills, with a focus on customer service

Responsibilities

• Answering inbound calls from program applicants and recipients related to social service programs.
• Accurately documenting all interactions with callers.
• Following scripts to ensure proper procedures are adhered to.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Communicating trends in caller questions and concerns to call center leadership.

Skills

Communication skills

Empathy

Typing 30 wpm

Call center experience

Education

High School Diploma

Job description

Our client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support department supporting program applicants and recipients. The ideal candidate will have strong communication skills, empathy, and a dedicated work ethic, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: East Hartford, CT

Pay Range: $21

Shift: Monday - Friday (8:00 to 4:30), Weekends OFF!

What's the Job?

• Answering inbound calls from program applicants and recipients related to social service programs.
• Accurately documenting all interactions with callers.
• Following scripts to ensure proper procedures are adhered to.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Communicating trends in caller questions and concerns to call center leadership.

What's Needed?

• Must be at least 18 years of age or older.
• High School Diploma or equivalent; six months minimum experience in a call center environment; associate degree or higher can be substituted.
• Ability to pass a 30 wpm typing test.
• Successfully pass a criminal background check and drug test.
• Excellent verbal and written communication skills, with a focus on customer service.

What's in it for me?

• Full-time employment opportunity.
• Paid training to prepare you for success.
• Supportive work environment.
• Opportunity to make a positive impact in the community.
• Work schedule that allows for weekends off, promoting work-life balance.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.