Community Services Call Center Rep – Weekdays

ManpowerGroup; East Hartford (CT); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Work-life balance (weekends off)

401(k)

Medical & dental plans

Job summary

ManpowerGroup is seeking a Customer Service Representative in East Hartford, CT to support program applicants and recipients. The role emphasizes strong communication, empathy, and accuracy in documenting interactions, with scripts guiding procedures and a focus on delivering clear information.

The position offers full-time hours, paid training, and a chance to contribute to community well-being in a supportive work environment.

Qualifications

• High School Diploma or equivalent; six months minimum experience in a call center environment
• Ability to pass a 30 wpm typing test
• Successfully pass a criminal background check and drug test
• Excellent verbal and written communication skills, with a focus on customer service

Responsibilities

• Answering inbound calls from program applicants and recipients related to social service programs.
• Accurately documenting all interactions with callers.
• Following scripts to ensure proper procedures are adhered to.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Communicating trends in caller questions and concerns to call center leadership.

Skills

Communication skills

Empathy

Typing 30 wpm

Call center experience

Education

High School Diploma

Job description

ManpowerGroup is seeking a Customer Service Representative in East Hartford, CT to support program applicants and recipients. The role emphasizes strong communication, empathy, and accuracy in documenting interactions, with scripts guiding procedures and a focus on delivering clear information.

The position offers full-time hours, paid training, and a chance to contribute to community well-being in a supportive work environment.