Inside Sales Representative

MEDLOG S.A.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Job summary

MEDLOG USA is seeking an Inside Sales Representative to maintain a focused portfolio of accounts, engage customers, and identify growth opportunities. You will qualify leads, support cross-selling across services, and ensure alignment between sales and operations to deliver on commitments.

The role emphasizes disciplined CRM usage, customer intelligence, and measurable account growth within a dynamic logistics environment. Excellent communication and relationship-building are essential.

Qualifications

• 3-5 years in inside sales, customer service, account management or related role.
• Bachelor's degree in Business Administration, Logistics, Supply Chain or related field preferred.
• Proficiency with CRM systems and Microsoft Office; experience with Excel/Power BI preferred.

Responsibilities

• Manage assigned customer accounts with regular outreach and activity.
• Identify needs and growth opportunities via discovery calls and reviews.
• Qualify leads across drayage, logistics, warehousing, and MEDLOG services.
• Coordinate with sales, operations, and finance to align pricing and commitments.
• Maintain accurate CRM records and pipeline updates.
• Prepare account summaries and engagement reports for leadership.

Skills

CRM proficiency

Power BI

Excel

Communication

Account management

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain, Transportation, Marketing

Tools

CRM systems

Microsoft Office

Power BI

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

At MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

The Inside Sales Representative will support MEDLOG USA’s strategic sales model by managing a focused portfolio of smaller, developing, and strategically important accounts. This role is responsible for maintaining consistent customer engagement, identifying growth opportunities, qualifying leads, supporting cross-selling across MEDLOG services, and strengthening internal alignment so customer commitments are supported by operational reality. The position supports the shift from broad selling activity to deeper account relationships, better customer intelligence, disciplined CRM usage, and measurable account growth.

Key Responsibilities:

• Manage assigned customer accounts and maintain consistent outreach, follow-up, and account activity.
• Identify customer needs and growth opportunities through discovery calls, account reviews, research, and ongoing engagement.
• Qualify leads and opportunities across drayage, logistics, warehousing, cold storage, and other MEDLOG services.
• Partner with outside sales and internal subject matter experts to coordinate strategic opportunities, customer meetings, quotes, proposals, and onboarding.
• Maintain accurate CRM records, including contacts, notes, opportunity stages, pipeline updates, follow‑up tasks, and next steps.
• Use CRM data, Power BI dashboards, and other reporting tools to monitor account activity and progress toward sales goals.
• Support customer retention and account growth by following up on service needs, identifying cross‑sell opportunities, and coordinating timely resolution of open items.
• Work closely with Sales, Operations, Dispatch, Warehousing, Logistics, Finance/Credit, and Marketing to align pricing, capacity, service expectations, and customer commitments.
• Prepare account summaries, opportunity updates, engagement recaps, and follow‑up reports for Sales leadership.
• Represent MEDLOG professionally and contribute to a culture of accountability, teamwork, proactive communication, and continuous improvement.

Qualifications:

• 3- 5 years of experience in inside sales, customer service, account management, logistics, transportation, supply chain, or a related commercial support role.
• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Transportation, Marketing, or a related field preferred. Equivalent experience may be considered.
• Strong communication, relationship‑building, discovery, and active‑listening skills.
• Excellent organization, attention to detail, follow‑through, and ability to manage multiple accounts and priorities.
• Ability to analyze customer activity, account data, and internal feedback to identify growth opportunities.
• Proficiency with CRM systems and Microsoft Office. Experience with Excel, Power BI, or similar reporting tools is preferred.
• Ability to collaborate across departments and clearly communicate customer needs and next steps.

Preferred Experience:

• Intermodal, drayage, ocean‑adjacent logistics, warehousing, cold storage, domestic transportation, or third‑party logistics.
• Working with BCOs, freight forwarders, intermediaries, ocean carriers, retailers, food or consumer goods companies, or manufacturers.
• Supporting RFIs, RFQs, RFPs, pricing follow‑up, customer onboarding, account reviews, or sales pipeline reporting.

Work Authorization:

• Authorized to work in the U.S
• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance