Customer Service Representative/ insurance agent

Schulman,Wasserman, and Assoc. Insurance Group Corp.; Hialeah (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative/Insurance Agent to join their team in Hialeah. In this full-time, on-site role, you will provide exceptional customer service, assist clients with insurance inquiries, and handle claims processing. Your ability to communicate effectively and resolve conflicts will be crucial in ensuring customer satisfaction. This position offers an excellent opportunity for those looking to start their career in the insurance sector while contributing to a supportive team environment. If you are passionate about helping others and eager to grow, this role is perfect for you.

Qualifications

• Excellent customer service and support skills are essential.
• Experience in the insurance industry is a plus.

Responsibilities

• Answer customer inquiries and resolve issues effectively.
• Process insurance claims and ensure customer satisfaction.

Skills

Customer Service

Customer Support

Communication Skills

Problem-Solving

Interpersonal Skills

Conflict Resolution

Customer Experience

Customer Satisfaction

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Customer Service Representative/ Insurance Agent

Hialeah, FL

Company: Schulman, Wasserman, and Assoc. Insurance Group Corp.

Role Description:

This is a full-time, on-site role for a Customer Service Representative/Insurance Agent located in Hialeah, FL. The Customer Service Representative/Insurance Agent will be responsible for providing excellent customer service and support. Day-to-day tasks include answering customer inquiries, resolving issues, processing insurance claims, and ensuring customer satisfaction. The role also involves maintaining up-to-date knowledge of insurance products and services, assisting customers with policy changes, and providing guidance on insurance options.

Qualifications:

• Customer Service, Customer Support, and Customer Service Representatives skills
• Customer Experience and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution abilities
• Experience in the insurance industry is a plus
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

Seniority Level: Entry level

Employment Type: Full-time