Customer Service Representative- Insurance

Giselle Camilo Insurance & Financial Services; Florida; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Meetings

Work-Life Balance

Paid Time Off (PTO)

Hands on Training

Weekends Off

Free Coffee

Professional Work Environment

Job summary

Giselle Camilo Insurance & Financial Services in Palm Beach Gardens, FL seeks an Insurance Customer Service Specialist to greet clients, answer questions, and support policyholders with warmth and clarity.

You will process endorsements, renewals, and billing inquiries while collaborating with the sales team to maintain accurate records and assist with claims guidance. A people-first mindset and solid insurance knowledge are essential.

Qualifications

• Active Florida 2-20 or 4-40 Insurance License.
• Minimum of 2 years working in a professional insurance agency setting.
• Clear and patient communication style, both over the phone and via email.

Responsibilities

• Address client inquiries regarding their policies with warmth and clarity.
• Process policy endorsements, renewals, and billing questions efficiently.
• Act as the primary point of contact for our policyholders to ensure their needs are met promptly.
• Collaborate with the sales team to ensure client records are accurate and up-to-date.
• Advocate for our clients during claims reporting, ensuring they feel supported throughout the process.
• Educate clients on their coverage options so they feel confident in their financial protection.

Skills

Insurance License

Customer Service

Microsoft Office

Policy Knowledge

Tools

Agency Management Software

MS Office Suite

Job description

Job Description

Welcome to Giselle Camilo Insurance & Financial Services, where our foundation is built on genuine care for our neighbors in Palm Beach Gardens. We believe that insurance is about more than just policies and paperwork; it is about protecting the dreams and the people our clients hold most dear. Our office is a place where every voice is heard and every contribution matters. We are looking for someone who finds joy in connecting with people and takes pride in making someone else’s day a little easier. As our new Insurance Customer Service Specialist, you will be the friendly face and steady hand our clients rely on. You aren't just processing requests; you are building trust and providing peace of mind during life's many transitions. We are a close-knit group that values kindness, reliability, and the positive energy you bring to the office every single morning. If you enjoy creating meaningful relationships and thrive in an environment where your expertise directly improves the lives of others, we would be delighted to have you join our mission.

Benefits

• Annual Base Salary Based on Experience
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Team Meetings
• Work-Life Balance
• Paid Time Off (PTO)
• Hands on Training
• Weekends Off
• Free Coffee
• Professional Work Environment

Responsibilities

• Address client inquiries regarding their policies with warmth and clarity.
• Process policy endorsements, renewals, and billing questions efficiently.
• Act as the primary point of contact for our policyholders to ensure their needs are met promptly.
• Collaborate with the sales team to ensure client records are accurate and up-to-date.
• Advocate for our clients during claims reporting, ensuring they feel supported throughout the process.
• Educate clients on their coverage options so they feel confident in their financial protection.

Requirements

• Active Florida 2-20 or 4-40 Insurance License.
• Minimum of 2 years working in a professional insurance agency setting.
• Strong command of agency management software and Microsoft Office Suite.
• Clear and patient communication style, both over the phone and via email.
• Strong attention to detail when reviewing policy documents and data entry.
• A proactive approach to problem-solving and an eagerness to help others.

Company Description

Step into the world of top-tier insurance with our award-winning agency! From safeguarding your home to securing your life and auto, we're here to make sure you're covered. Crafting custom policies is our passion - we take the time to understand your unique needs. Our commitment shines through in the satisfaction of our clients! Behind our success are diligent team members dedicated to your peace of mind. Join us and experience excellence, because at our agency, nothing less than complete satisfaction will do!