Customer Service Representative — Inbound Calls & Orders (PTO/401k)

Grizzly Industrial Inc; Springfield (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and paid holidays

401(k) plan

FSA/HSA options

Disability & life insurance

Employee Assistance Program (EAP)

Job summary

Grizzly Industrial Inc in Springfield, MO is seeking a personable Customer Service Representative to handle inbound calls, answer product questions, process orders, and support catalogs requests. This full-time role offers stable daytime hours, no night shifts, and a friendly, team-oriented environment.

You will verify and update customer accounts, provide first-level technical assistance, manage returns and payments, and cross-sell compatible accessories.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Inbound call center experience preferred.
• Ability to type 32+ WPM.
• Computer literacy and comfort with multi-system navigation.

Responsibilities

• Handle 100% computer and phone-based work, assisting customers who call to request catalogs, place orders, or ask product questions.
• Answer inbound calls and establish rapport with customers.
• Access, verify, and update customer account information.
• Process orders, returns, payments, and warranty requests.
• Provide accurate first-level technical assistance.
• Check inventory, read back-order details, and ensure accuracy.
• Cross-sell and up-sell relevant accessories.
• Communicate policies and procedures clearly and professionally.
• Handle first-level complaints and forward issues when needed.
• Maintain a clean, organized workstation.
• Perform general clerical tasks and support other departments as needed.

Skills

Active listening

Clear communication

Attention to detail

Time management

Multitasking

Problem solving

Adaptability

Team-focused

Professionalism

Integrity

Education

High School Diploma or GED

Job description

Grizzly Industrial Inc in Springfield, MO is seeking a personable Customer Service Representative to handle inbound calls, answer product questions, process orders, and support catalogs requests. This full-time role offers stable daytime hours, no night shifts, and a friendly, team-oriented environment.

You will verify and update customer accounts, provide first-level technical assistance, manage returns and payments, and cross-sell compatible accessories.