Customer Service Agent

Grizzly Industrial Inc; Springfield (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and paid holidays

401(k) plan

FSA/HSA options

Disability & life insurance

Employee Assistance Program (EAP)

Job summary

Grizzly Industrial Inc in Springfield, MO is seeking a personable Customer Service Representative to handle inbound calls, answer product questions, process orders, and support catalogs requests. This full-time role offers stable daytime hours, no night shifts, and a friendly, team-oriented environment.

You will verify and update customer accounts, provide first-level technical assistance, manage returns and payments, and cross-sell compatible accessories.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Inbound call center experience preferred.
• Ability to type 32+ WPM.
• Computer literacy and comfort with multi-system navigation.

Responsibilities

• Handle 100% computer and phone-based work, assisting customers who call to request catalogs, place orders, or ask product questions.
• Answer inbound calls and establish rapport with customers.
• Access, verify, and update customer account information.
• Process orders, returns, payments, and warranty requests.
• Provide accurate first-level technical assistance.
• Check inventory, read back-order details, and ensure accuracy.
• Cross-sell and up-sell relevant accessories.
• Communicate policies and procedures clearly and professionally.
• Handle first-level complaints and forward issues when needed.
• Maintain a clean, organized workstation.
• Perform general clerical tasks and support other departments as needed.

Skills

Active listening

Clear communication

Attention to detail

Time management

Multitasking

Problem solving

Adaptability

Team-focused

Professionalism

Integrity

Education

High School Diploma or GED

Job description

Location: Springfield, MO Pay:$16–$18/hour Schedule: F/T Hours: Mon-Fri. 7:00 a.m. to 6:00 p.m., Sat: 8:00 a.m. to 4:30 p.m. (rotational) Start Date: October 5, 2026

Join a Team That Keeps America’s Workshops Running

Our High-energy, team-driven contact center is looking for charismatic, customer-focused individuals to join our growing team as a Customer Service Representative. If you enjoy helping people, thrive in a supportive environment, and want a role with no telemarketing, no rebuttals, no high-pressure sales, this is the place for you.

We offer great hours – no nights and every other weekend off – plus a fun, employee-focused culture with events throughout the year. Come be part of a team where development, collaboration, and shared goals truly matter.

What You’ll Do:

As a Customer Service Representative you will handle 100% computer and phone-based work, assisting customers who call to request catalogs, place orders, or ask product questions. You will:

• Answer inbound calls and establish rapport with customers
• Access, verify, and update customer account information
• Process orders, returns, payments, and warranty requests
• Provide accurate first-level technical assistance
• Check inventory, read back-order details, and ensure accuracy
• Cross-sell and up-sell relevant accessories
• Communicate policies and procedures clearly and professionally
• Handle first-level complaints and forward issues when needed
• Maintain a clean, organized workstation
• Perform general clerical tasks and support other departments as needed

What We’re Looking For:

We are looking for someone who excels in:

• Active listening and clear communication
• Attention to detail and accuracy
• Time management and multitasking
• Critical thinking and problem-solving
• Adaptability and independence
• Professionalism, integrity, and a service-oriented mindset
• Stress tolerance and calm under pressure
• Cooperative, team-focused work style

Education & Experience:

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Inbound call center experience preferred
• Ability to type 32+ WPM
• Computer literacy and comfort with multi-system navigation
• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• FSA/HSA options
• Disability & life insurance
• Employee Assistance Program (EAP)

If you’re ready to bring your skills to a company known for quality, reliability, and exceptional customer service, we’d love to hear from you.

Our Culture:

We are a company built on accountability , driven by results , and committed to delivering real value to our customers, keeping the focuson our customers - befo re, during and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Grizzly is a drug-free and equal employment opportunity employer all job offers are contingent on pre-employment background check and drug screening.