First-Shift Customer Service & Solutions Specialist

Production Tool Supply Company LLC; Nixa (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Overtime eligibility

Company phone or monthly allowance

Growth opportunity

Tuition reimbursement

401(k) with company match

Medical, Vision, Dental

Short and long term disability

Life Insurance

EAP

Voluntary life insurance

Job summary

Berkshire Production Supply LLC is seeking a Customer Service Representative to join our Nixa, MO facility. You will act as a liaison between external and internal parties, provide product information, answer questions, and resolve issues with accuracy and efficiency.

We offer paid holidays and vacation, overtime eligibility, a company phone or allowance, growth opportunities, tuition reimbursement, a 401(k) with company match, and comprehensive benefits.

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with the company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with cross-functional teams to achieve company goals.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Communication skills

Customer service

Phone sales

Time management

Cross-functional teamwork

Tools

Windows

Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC is seeking a Customer Service Representative to join our Nixa, MO facility. You will act as a liaison between external and internal parties, provide product information, answer questions, and resolve issues with accuracy and efficiency.

We offer paid holidays and vacation, overtime eligibility, a company phone or allowance, growth opportunities, tuition reimbursement, a 401(k) with company match, and comprehensive benefits.