Customer Service Representative

Mountain Air Conditioning and Heating; Layton (UT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Market value pay

PTO & Holidays

Health/ Vision/ Dental

401K match up to 30%

Life Insurance

Disability benefits

FSA & Identity Theft

Training

Career growth

Job summary

Mountain Home Services is seeking a Customer Service Representative to join our team. The CSR handles calls from customers, schedules service appointments, and updates customer accounts using a computerized system.

We offer market-value pay, PTO/holiday plan, comprehensive health options, a 401(k) with company match up to 30%, life insurance, disability coverage, and ongoing professional development in a dynamic environment.

Qualifications

• High School Diploma or GED preferred.
• 1+ year customer service experience.
• Basic computer proficiency with Microsoft applications.
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and able to sit for long periods.
• Must be able to work evenings and weekends when needed.

Responsibilities

• Handle high volume inbound customer service calls.
• Make outbound calls and respond to email inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to appropriate departments.
• Maintain accurate customer information and appointment details.
• Promote and sell additional services or products when applicable.

Skills

Customer service

Microsoft Office

Service Titan

Education

High School Diploma or GED

Tools

Service Titan

Job description

Overview

Mountain Home Services is seeking a Customer Service Representative (CSR) to join our team! Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

What's In It For Me?

• Market Value Compensation ($18-$20/hr DOE)
• PTO and Holiday Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Qualifications

Do I Have What It Takes?

• High School Diploma or GED preferred
• 1+year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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Responsibilities

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable