Customer Service Representative III

Middlesex Water Company; Woodbridge Township (NJ); On-site; USD 35,000 - 47,000; Full time

Job summary

Middlesex Water Company is seeking a customer service representative to interact with customers regarding water and wastewater services. The candidate will be responsible for maintaining customer accounts, resolving inquiries, and ensuring accurate billing. We offer a competitive salary, full benefits, and a supportive work environment.

Benefits

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition assistance

Professional development opportunities

Qualifications

• High school diploma required.
• Ability to speak and understand Spanish is required.
• Intermediate computer skills including Excel and Word.

Responsibilities

• Respond to and process customer inquiries for water and wastewater services.
• Maintain and update customer accounts and billing activities.
• Assist Billing Specialist as backup.

Skills

Interpersonal skills

Communication skills

Spanish language

Education

High school diploma

Tools

Excel

Word

Job description

Career Opportunities with Middlesex Water Company

Careers At Middlesex Water Company

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The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.

Why join our team?

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com

Job Summary:

Interact with all customers in a professional, pleasant and informative tone. Successfully respond, resolve and process inquiries for general water, private fire protection and wastewater service customers within established Department performance metrics. Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Integrity, Growth, Honesty and Teamwork.

Work Performed:

• Respond, process and resolve customer inquiries.
• Maintain and update customer accounts; issuance of field activities (FAs), input of data for inspection orders, turn-ons and offs, rebillings, high bills, etc.
• Process TO DO’s to ensure accurate and timely billing.
• Prepare and send customer contact letters.
• Review and audit of post-meter reading route reports such as RPT 29 (exception report) and the unbilled list report.
• Analyze/correct crossed meter conditions
• Handle/bill stuck meter conditions.
• Process final bills.
• Process new service requests.
• On-line entry of transactions.
• Process cancel rebills.
• Monitor/log/process bankruptcy accounts.
• Process and control payments and pay plans.
• Monitor/prepare shut-off FAs and dispatch updated information to field personnel.
• Perform collection activities.
• Other duties and projects as assigned by supervisor.
• Process daily bank deposits, daily cash and control sheet.
• Assist Billing Specialist as back up.

Qualifications:

• High school diploma.
• Intermediate computer skills, including Excel and Word programs.
• Excellent interpersonal and communication skills.
• A bility to speak and understand Spanish required.
• Salary Range: $35,742 – $46,757 annually, based on experience and qualifications.
• Total Rewards Package Includes: - Medical, dental, and vision coverage (effective first of the month after hire).
• 401(k) with company match.
• Company paid life and disability insurance.
• Paid time off and 12 paid holidays.
• Tuition assistance and professional development opportunities.

Physical Requirements:

• This position requires constant operation of a computer and other office equipment such as printers, copiers, calculators.
• Must have the ability to visually inspect and review hard copy and online documents.
• Must be able to communicate, detect, converse with, discern, convey, express oneself, discuss and exchange information.
• Use written, verbal and audio communication and information sources.
• Must be able to occasionally move about inside the office and use stairs to access file cabinets, office machinery, etc.
• Must be able to remain in a stationary position _50__ % of the time

Americans With Disabilities Act:

• Climbing ability.
• Heavy lifting.
• Normal hearing.
• Walking ability.
• Must be able to smell.

Candidates must be able to pass a drug screen, pre-employment physical, background check, and have a valid driver’s license.

No phone calls please. We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.

Candidates must possess authorization to work in the United States.

Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer and welcomes applicants form all backgrounds.

This job posting complies with the New Jersey Pay Transparency Law, effective June 1, 2025, which mandates the disclosure of salary ranges, benefits, and other compensation in job advertisements.