Outbound Customer Service Representative (Remote)

ABC Legal Services; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

ABC Legal Services is seeking an Outbound Customer Service Representative who thrives in a fast-paced environment. The position involves delivering scripted material to schedule attorneys for hearings, requiring strong communication and problem-solving skills. Offering competitive pay and growth opportunities, we're looking for self-starters eager to contribute and learn.

Benefits

Comprehensive Medical, Dental Vision Coverage

401K plan with company matching

Transit benefits

Excellent growth opportunities

Qualifications

• Ability to identify problems and drive appropriate solutions.
• Ability to function in a fast-paced environment.
• Ability to read, write, and speak English.

Responsibilities

• Learn to deliver scripted dialogue to schedule attorneys.
• Meet or exceed set goals and metrics.
• Participate in daily stand-up meetings with the team.

Skills

Solutions-focused mindset

Excellent verbal and written communication skills

Technical savviness

Strong analytic capability

Job description

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Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Key Responsibilities:

• Learn how we deliver scripted dialogue to schedule attorneys for hearings
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team
  
  

Qualifications:

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English
  
  

Being a Docketly employee means:

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities
• Starting Pay: $15.00 to 17.00 per hour
  
  

People who should apply for our Docketly Support Specialist (Sales):

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Legal Services

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