Customer Service Representative III

Integrated Resources, Inc.; Wauwatosa (WI); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company seeks a Customer Service Representative III for a 100% remote role. This position involves monitoring patient outreach processes, supporting operations, and contributing to team activities within a healthcare context, particularly focused on enhancing service excellence and efficiency. Candidates should have a Bachelor's degree and extensive call center experience.

Qualifications

• 3-5 years experience in a call center environment.

Responsibilities

• Monitor processes for outreach and engagement of patients.
• Contribute to activities within the broader operations team.
• Support operations to outline needs regarding scheduling and call center.

Skills

Microsoft 365

Independence

Education

Bachelor’s degree in business or related field

Job description

Job title: -Customer Service Representative III
Location: - 100% Remote Role
Duration: - 12 months

Job Description:

• The Client Ultrasound segment, a fast-growing business in Client HealthCare, is the global leader in ultrasound medical devices and solutions.
• The portfolio spans the continuum of care to enable customers with ultrasound screening, diagnosis, treatment and monitoring of diseases.
• Our customers are seeking to improve efficiency in radiology and beyond and increase user confidence to provide better clinical outcomes continues to grow.
• Consequently, the need for AI, digital solutions, and automation, connecting devices and software in one seamless ecosystem continues to proliferate.
  The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans.
• Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier—before undiagnosed issues become serious.
• The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence.
• They include but are not limited to: integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.
  

Essential Responsibilities:

• In this role you will
• Monitor processes for outreach and engagement of patients in the Caption Care service.
• Contribute to activities within the broader operations team.
• Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
• Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
• Perform other duties as assigned.
  

Basic Qualifications:

• Bachelor’s degree in business or related field preferred
• 3-5 year’s experience in a call center environment.

Desired Characteristics:

• Proficient with Microsoft 365 or similar software.
• Ability to work independently.