Remote - Customer Service Representative - TPA

OneTouch Direct; Tampa (FL); Remote; USD 26,000 - 286,000; Full time

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to provide exceptional service to customers. This role involves assisting customers with inquiries and issues, processing orders, and providing feedback on service processes. Candidates should have strong communication and problem-solving skills. The position offers a flexible work from home opportunity and a competitive salary.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with troubleshooting issues.
• Process orders, amendments, and returns efficiently.

Skills

Communication

Problem-Solving

Time Management

Education

High school diploma or equivalent

Tools

USB headset

Job description

Remote - Customer Service Representative - TPA

Remote - Customer Service Representative - TPA

2 days ago Be among the first 25 applicants

This range is provided by OneTouch Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26,000.00/yr - $286,000.00/yr

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Assist customers with troubleshooting issues and provide accurate solutions
• Process orders, amendments, and returns efficiently
• Escalate unresolved issues to senior staff when necessary
• Provide feedback to improve customer service processes
  
  
  

Requirements

• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and an ability to think critically
• Ability to work independently and manage time effectively in a remote setting
• Reliable internet connection and a quiet home office environment
• Previous experience in a call center or remote support role is a plus
  
  
  

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)
  
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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