Remote Customer Service Representative

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A remote Customer Service Representative position is available for TEKsystems through Lensa. Candidates will manage customer queries, provide solutions, and assist with account-related tasks. Ideal applicants should have strong customer service skills and be comfortable troubleshoot issues from home.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• RECENT work history is preferred.
• Must be able to troubleshoot issues while working from home.

Responsibilities

• Answer customer calls and assist in account management.
• Diagnose and resolve customer issues timely.

Skills

Customer service

Inbound Calls

Troubleshooting

Bilingual

Technical skills

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Customer Service Representative

REMOTE - Equipment Provided

Pay Rate: $15/hr (additional pay differential for English/Spanish)

Anticipated Start Date: July 7th 2025

Schedule: Monday - Friday, shifts range 7am-7pm EST.

Opportunity for OT

6 Month Contract

Description

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
  
  

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
  
  

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
  
  

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned
  
  

Skills

Customer service, Inbound Calls, inbound call center, hospitality, retail, Healthcare, licensed agents, Customer support, bilingual, microsoft office, troubleshooting, technical skills

Additional Skills & Qualifications

Additional Skills & Qualifications

• Customer service at a high level, call center is preferred
• RECENT work history
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
  
  

#eastpriority25

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Part time Customer Service Agent for a Health and Wellness company

Customer Service Agent for a Skincare Company

Part-Time Customer Service Agent for a Skincare Company

Customer Support Agent for a Software Company

Full-Time Customer Service Agent Non-Voice for a Plant Workshop Company

Part-Time Content Moderator for a Technology Company

Part-Time Customer Service Agent for a Legal Tech Firm

Part time Customer Service Agent with Bookkeeping experience for a Hospitality company

Laboratory Client Services Representative

3rd Party Healthcare Collections - Remote

St. Petersburg, FL $24.00-$24.00 1 month ago

Commercial Banker III (REMOTE - TAMPA, FL REGION)

Tampa, FL $10,000.00-$15,000.00 3 months ago

Cust Eng III/Field Service Technician- Diagnostic Imaging

Cust Eng III/Field Service Technician- Diagnostic Imaging

Tampa, FL $60,000.00-$80,000.00 2 weeks ago

National Account Manager, Strategic Partner

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.