Customer Service Representative III

Mindlance; Wauwatosa (WI); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking an Operations Rep for a remote position. The role involves supporting patient engagement and integration tasks within the Caption Care team. Candidates should have a Bachelor's degree and relevant experience in a call center environment, with a strong focus on customer service and operational excellence.

Qualifications

• 3-5 years experience in a call center environment.
• Proficient with Microsoft 365 or similar software.

Responsibilities

• Monitor processes for outreach and engagement of patients in the Caption Care service.
• Contribute to activities within the broader operations team.
• Support operations to outline needs and make recommendations regarding scheduling.

Skills

Customer Service

Microsoft 365

Independent Work

Education

Bachelor’s degree in Business or related field

Job description

This is a 100% remote position.

Candidates should have a strong background in Customer Service.

Title – Operations Rep

Number of Leased Workers needed – 1

Tentative start date – ASAP

Tentative end date – 12 months

Work shift (days/times) – 1st shift, 8 to 5

Work Location – 100% remote

Job Overview:

The GHEC Ultrasound segment, a fast-growing business in *** HealthCare, is the global leader in ultrasound medical devices and solutions. The portfolio spans the continuum of care to enable customers with ultrasound screening, diagnosis, treatment, and monitoring of diseases. Our customers are seeking to improve efficiency in radiology and beyond and increase user confidence to provide better clinical outcomes. Consequently, the need for AI, digital solutions, and automation, connecting devices and software in one seamless ecosystem, continues to grow.

The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier—before undiagnosed issues become serious.

The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. Responsibilities include, but are not limited to: integration tasks, scheduling, client team support, inbound and outbound calling for patients, and key initiatives.

Essential Responsibilities:

• Monitor processes for outreach and engagement of patients in the Caption Care service.
• Contribute to activities within the broader operations team.
• Contribute to operations team activities to build outreach and engagement features in the Caption Care platform.
• Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s degree in Business or related field preferred.
• 3-5 years experience in a call center environment.

Eligibility Requirements:

This position is based in the United States only. Legal authorization to work in the U.S. is required. *** HealthCare may consider sponsoring an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Desired Characteristics:

• Proficient with Microsoft 365 or similar software.
• Ability to work independently.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.