Customer Service Representative II - Woodburn, OR

Wilbur-Ellis; Woodburn (OR); Sur place; USD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Vacation time

Holidays

Health insurance

Dental plan

Vision plan

Mental health benefits

Retirement plan

Other benefits

Résumé du poste

Wilbur-Ellis, a long-established Ag leader, seeks a Customer & Business Solutions Representative II to handle order entry, inquiries, pricing, and inventory support in a hands-on branch role. You’ll work with Sales and Operations to ensure customer needs are met and inventory remains aligned with demand.

Ideal candidates have 2+ years in customer service, strong MS Office and JD Edwards ERP familiarity, and solid math skills. This on-site role supports a range of benefits and team collaboration.

Qualifications

• 2+ years of experience in customer service or related roles.
• Proficiency with Microsoft Office Suite and ability to learn JD Edwards ERP.
• Strong math skills including fractions, percentages and ratios.
• Willingness to move across environments and operate safely in dynamic branches.
• High School Diploma or equivalent.

Responsabilités

• Assist with electronic order entry and processing using JD Edwards ERP.
• Respond to customer inquiries promptly with accuracy and courtesy.
• Submit and code bills and invoices to AP for payment.
• Collaborate with Sales and Operations to maintain inventory levels.
• Support monthly inventory counts and annual inventory tasks.
• Provide pricing support and resolve inquiries for customers.
• Prepare reports under supervisor guidance.
• Assist teammates with administrative tasks.

Connaissances

Interpersonal skills

Communication

Organizational skills

Customer service

Math basics

English fluency

Team collaboration

Formation

High School Diploma

Outils

Microsoft Office Suite

JD Edwards ERP

Microsoft Teams

AI productivity tools (e.g., Copilot)

Description du poste

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Role Overview

A Customer & Business Solutions Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role:

• Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Assist with monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports under manager’s supervision
• Aid team members in administrative tasks

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP
• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What You Bring To The Role

• 2+ years of experience
• Proficiency with Microsoft Office Suite
• Willingness to learn JD Edwards (training will be provided)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently

Compensation And Benefits

• The base compensation for this position ranges from $20.34 to $27.13 per hour. Please note that wages may vary depending on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

#CS2025

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment To Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis Is For And About People

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.