Customer Service Representative II - Woodburn, OR

WECO Wilbur-Ellis Company LLC; Woodburn (OR); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Vacation

Health plan

Dental plan

Vision plan

Retirement plan

Mental health support

Paid holidays

Job summary

WECO Wilbur-Ellis Company LLC in Woodburn, Oregon, is hiring a Customer & Business Solutions Representative II to manage customer service, order processing, and inventory duties. The role may involve warehouse support, stocking, forklift operation, and assisting in branch operations.

You'll work with JD Edwards ERP and Microsoft Office, collaborate with Sales and Operations, and respond to inquiries while processing bills and reports under supervision.

Qualifications

• 2+ years of experience in customer service or related roles.
• Strong communication and organizational abilities.
• Basic math and data entry skills; ability to work in a warehouse environment.

Responsibilities

• Assist with electronic order entry and processing.
• Respond to customer inquiries in a timely and professional manner.
• Code bills and invoices and coordinate with AP for payment.
• Maintain inventory levels and support warehouse activities as needed.
• Prepare reports under supervision and aid teammates with tasks.

Skills

Interpersonal communication

Customer service

Organizational skills

Attention to detail

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

JD Edwards ERP

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates,”

Role Overview

A Customer & Business Solutions Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role

• Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Assist with monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports under manager’s supervision
• Aid team members in administrative tasks

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP
• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What You Bring to the Role

• 2+ years of experience
• Proficiency with Microsoft Office Suite
• Willingness to learn JD Edwards (training will be provided)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently

Compensation and Benefits

The base compensation for this position ranges from $20.34 to $27.13 per hour. Please note that wages may vary depending on skills and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/ #CS2025 Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Our Commitment to Diversity & Inclusion: Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer. Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people. Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry’s best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Each and every employee contributes to our shared success. Join a team where YOU matter: Your unique experience, your values, your ideas, your goals, your contributions, your wellbeing, your family, your future, your community, your career and your growth.

LEARN MORE Employee Benefits: Take home a competitive salary and benefits you and your family deserve – from 401(K) matching, medical, dental and vision coverage, paid vacation, work-life balance and more.

Purpose & Values: Our purpose is to provide the essentials for the world to thrive. No matter your role, every Wilbur-Ellis employee makes a real difference.

Talent Development: When you grow, we all grow. We’ll help you forge your own career pathway through continuous learning and skills development, mentorship programs, growth opportunities, business resource groups and career coaching.

A Culture That Cares: We are one of the largest family-owned, privately held companies in the world – which means as an employee you can enjoy the best of both worlds: The flexibility and close-knit culture of an independent company with the resources and reputation of 100+ years of business.

Diversity & Inclusion: We strive to build diverse teams and cultivate an environment where everyone feels welcome and is treated fairly. We believe that the inclusion of all backgrounds and ideas makes us stronger and creates a community of belonging.